Disable or delete a webhook connection

If a webhook connection is no longer required, you can either disable it (to pause message delivery) or delete it permanently from your account.

Disable a webhook

Step 1: Go to Connections Hub → Webhooks

Navigate to:

Connections Hub → Webhooks


Step 2: Open the menu and select Edit

Find the webhook you want to update. Click the menu, then choose Edit.


Step 3: Set the webhook to Disabled

In the "Enabled" dropdown, set the value to Disabled, then click Save.


Step 4: Confirm the webhook is disabled

You’ll see the updated status in the Webhooks dashboard.


Delete a webhook

Step 1: Locate the webhook

From the Webhooks dashboard, locate the webhook you’d like to delete.


Step 2: Select Delete from the menu

Click the menu on the webhook row, then choose Delete.

This action is permanent. Deleting a webhook cannot be undone.


Need support?

Contact your integration lead or raise a support ticket via the Admin Portal if you need help managing webhook connections.